FAQ | Centre auto Québec

We offer roadside assistance coverage at the following rates:

- Standard vehicle: $50/weekend
- Trucks and pickups: $70/weekend
- Luxury vehicles: $100/weekend

Note: A weekend is defined as a departure on Thursday or Friday and a return on Monday, Tuesday, or Wednesday.
We offer vehicle rental with a maximum of 1000km/weekend. Each additional kilometer will be charged as follows:
- Standard vehicle: $0.20 + taxes
- Trucks and pickups: $0.35 + taxes
- Luxury vehicles: $0.50 + taxes
If charges are incurred, such as fines for speeding or unpaid urban tolls, an administrative fee of $25 will be added to the initial amount of the fine or toll. You will then receive an invoice to settle. In case of non-payment of the toll, the amount will be deducted directly from your security deposit.
Vehicle rental is valid for 2 drivers residing at the same address. The primary driver (the person indicated on the reservation) must be present when picking up the car and must make all required payments. Additional charges will apply for any additional driver who does not reside at the same address: $40 per weekend. Anyone other than you or an authorized driver using the car must be reported to us.
At the time of vehicle pick-up, the gas tank will be full. It is your responsibility to return the vehicle with the same level of fuel as at the time of your departure. In case this policy is not adhered to, a fee of $30 will be charged, along with the amount required to refill the gas tank to its full capacity.
Any infraction committed during the rental period must be settled immediately! Otherwise, you will receive an invoice including the amount of the infraction as well as administrative fees of 30$.
We have implemented a progressive pricing structure for returns made on Wednesday. Between 9:30 AM and 3:00 PM, the additional fees amount to $75. For returns between 3:00 PM and 5:00 PM, a fee of $100 will be charged.

Yes, if you have chosen to add an additional driver for $40 per weekend, this second driver is covered by our roadside insurance.
The deductible is $1000, which means that in the event of a claim covered by this insurance, the insured must pay the first $1000 of the repair or replacement costs for their damaged vehicle.
No, not all personal belongings are covered by our roadside coverage.
Yes, the roadside coverage from Centre Automobile du Québec includes protection against vehicle theft, subject to the specific terms of the insurance policy.
No, roadside coverage does not include protection for trailers. This means that if you have a trailer attached to your insured vehicle and it is damaged or stolen, it will not be covered by the roadside coverage.
Yes, however, it is your responsibility to know what coverage your insurance company provides. Additionally, when booking online, we ask you to provide us with a copy of your insurance proof.

Departures and returns:

All rental pick-ups are on Thursdays or Fridays, with no price difference whether you pick it up on Thursday or Friday.

All returns are on Mondays or Tuesdays, with no price difference whether you return it on Monday or Tuesday.

Rental calculation:

After the first weekend, each rental automatically includes full weeks until the next Monday or Tuesday.

The price is calculated based on the number of weekends you have the vehicle in your possession.

Price reduction:

You receive a 25% discount starting from the 3rd weekend and for all subsequent rentals.

Late returns:

Wednesday is reserved for preparing the vehicle for the next rental.

Late returns on Wednesdays are possible but will incur additional fees.
Please check your junk or spam folder to ensure our communications are reaching your inbox.
After submitting your reservation online, our team will process your request as quickly as possible. If your reservation is approved, you will receive a confirmation email. If it is denied, you will be notified and refunded.
A text message will be sent to you to determine your arrival or return time.
Yes, however, the cancellation policies adjust based on the number of days remaining between the cancellation request and the vehicle pick-up date.
Sorry, we cannot proceed with the car rental without presenting your driver's license when picking up the vehicle. We cannot accept copies or photos. However, if you wish to add a second driver to the contract, their presence and driver's license are not required. A copy of their license will be sufficient.
No, for safety and space constraints, our branch cannot allow the parking of your personal vehicle.
No, it's not allowed to go to the United States with the rental car.

Yes, all our vehicles are equipped with winter tires from December 1st to March 15th and with summer tires for the rest of the year.
In case of any issues with the vehicle during the rental period, the renter is responsible for covering all towing fees or other associated costs.
Our vehicle rentals are limited to a period of three months. Starting from the third weekend, a 25% discount applies automatically for the remainder of the rental.
In case of a late return, the renter is required to inform us as soon as possible. Failure to comply with this obligation may result in fees up to $500 per day as compensation.
No, we do not offer any child seats.
Yes, for all vehicles, the primary driver as well as any additional drivers must be 25 years of age or older.

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